Important note for international customers: International returns and exchanges are at the customer's expense. Customers outside Australia are responsible for all return postage to LOBO and any replacement shipment costs.
We strive to ensure you are completely satisfied with your purchase. If you are not entirely pleased for any reason, we aim to make your return process simple and hassle-free. We offer a refund, credit note, or exchange within 30 days from the date of delivery, subject to the conditions below.
Eligibility for Returns: Items must be returned in their original, unworn condition with all tags attached, unless they are faulty as determined by our team.
Change-of-Mind Returns: Change-of-mind returns are accepted within 30 days where the item is unused, unworn, and returned in its original condition. Return postage for change-of-mind returns is covered by the customer.
Size Exchanges: For Australian size exchanges, the customer covers the return postage to LOBO and LOBO covers the replacement shipment back to the customer. For international size exchanges, the customer is responsible for both the return postage to LOBO and the replacement shipment cost.
Faulty or Incorrect Orders: Faulty or incorrect orders are handled separately. If your item arrives faulty or incorrect, please contact hello@lobofootwear.com and LOBO will cover the required shipping for the resolution.
Temporary Promotion on Full-Price Items: We agree to offer a credit note or exchange to the value of the purchase within 30 days from the date of delivery. Items purchased on sale are not eligible for a refund unless they are deemed faulty.
Sale/Markdown Items: We offer a credit note or exchange within 30 days from the date of delivery. These items are not eligible for a refund unless deemed faulty.
Final Sale Items: No returns, including refunds, credit notes, or exchanges, will be accepted for final sale items unless they are faulty. These items are significantly reduced to clear and may include items bought with an additional discount or marked as final sale.
International Returns: For customers outside Australia, all return and exchange shipping costs are at the customer's expense. This includes postage back to LOBO and any replacement shipment back to the customer.
SHIPPING TIMES & RATES
Domestic Shipping: Free standard shipping within Australia. Express shipping options are shown at checkout where available.
International Shipping: International shipping rates are shown at checkout.
Duties & Taxes: International orders may incur customs charges and clearance procedures that can cause delays. We are not responsible for any customs duties, foreign taxes, or other fees imposed. Please check with your local customs office for more details.
Tracking Your Order: Once dispatched, you will receive an email with a tracking number from our shipping partners. Follow the instructions in your email to track your package.
DESPATCH TIME - Orders are dispatched within 24 hours of placement, except on weekends or public holidays when they will be sent by the end of the next business day. - Allow an extra 2-3 business days for dispatch during busy sale periods.
For further inquiries, our customer care team is ready to assist you at hello@lobofootwear.com.
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