Shipping & Returns
RETURNS POLICY
We strive to ensure you are completely satisfied with your purchase. If you are not entirely pleased for any reason, we aim to make your return process simple and hassle-free. We offer a refund, credit note, or exchange within 30 days from the date of delivery.
Eligibility for Returns:
Items must be returned in their original, unworn condition with all tags attached, unless they are faulty as determined by our team.
Temporary Promotion on Full-Price Items:
We agree to offer a credit note or exchange to the value of the purchase within 30 days from the date of delivery. Items purchased on sale are not eligible for a refund unless they are deemed faulty.
Sale/Markdown Items:
We offer a credit note or exchange within 30 days from the date of delivery. These items are not eligible for a refund unless deemed faulty.
Final Sale Items:
No returns, including refunds, credit notes, or exchanges, will be accepted for final sale items unless they are faulty. These items are significantly reduced to clear and may include items bought with an additional discount or marked as final sale.
International Returns:
The same policies apply to international customers. Please note that returns for change of mind will be at the customer's expense.
Initiating a Return:
To begin a return process, please contact our customer care team at [Customer Care Email].
SHIPPING TIMES & RATES
Domestic Shipping:
xx
International Shipping:
xx
Duties & Taxes:
International orders may incur customs charges and clearance procedures that can cause delays. We are not responsible for any customs duties, foreign taxes, or other fees imposed. Please check with your local customs office for more details.
Tracking Your Order:
Once dispatched, you will receive an email with a tracking number from our shipping partners. Follow the instructions in your email to track your package.
DESPATCH TIME
- Orders are dispatched within 24 hours of placement, except on weekends or public holidays when they will be sent by the end of the next business day.
- Allow an extra 2-3 business days for dispatch during busy sale periods.
For further inquiries, our customer care team is ready to assist you! Email us at [Customer Care Email].
We strive to ensure you are completely satisfied with your purchase. If you are not entirely pleased for any reason, we aim to make your return process simple and hassle-free. We offer a refund, credit note, or exchange within 30 days from the date of delivery.
Eligibility for Returns:
Items must be returned in their original, unworn condition with all tags attached, unless they are faulty as determined by our team.
Temporary Promotion on Full-Price Items:
We agree to offer a credit note or exchange to the value of the purchase within 30 days from the date of delivery. Items purchased on sale are not eligible for a refund unless they are deemed faulty.
Sale/Markdown Items:
We offer a credit note or exchange within 30 days from the date of delivery. These items are not eligible for a refund unless deemed faulty.
Final Sale Items:
No returns, including refunds, credit notes, or exchanges, will be accepted for final sale items unless they are faulty. These items are significantly reduced to clear and may include items bought with an additional discount or marked as final sale.
International Returns:
The same policies apply to international customers. Please note that returns for change of mind will be at the customer's expense.
Initiating a Return:
To begin a return process, please contact our customer care team at [Customer Care Email].
SHIPPING TIMES & RATES
Domestic Shipping:
xx
International Shipping:
xx
Duties & Taxes:
International orders may incur customs charges and clearance procedures that can cause delays. We are not responsible for any customs duties, foreign taxes, or other fees imposed. Please check with your local customs office for more details.
Tracking Your Order:
Once dispatched, you will receive an email with a tracking number from our shipping partners. Follow the instructions in your email to track your package.
DESPATCH TIME
- Orders are dispatched within 24 hours of placement, except on weekends or public holidays when they will be sent by the end of the next business day.
- Allow an extra 2-3 business days for dispatch during busy sale periods.
For further inquiries, our customer care team is ready to assist you! Email us at [Customer Care Email].